*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--brand: #005EB8;--brand-dk: #003d7a;--brand-lt: rgba(0, 94, 184, .16);--brand-glow: 0 0 24px rgba(0, 94, 184, .3);--green: #22d66e;--green-dk: #15a054;--green-lt: rgba(34, 214, 110, .14);--red: #ff4d4d;--yellow: #ffbb33;--purple: #8b5cf6;--bg: #06080f;--s1: #0b0f1a;--s2: #101624;--s3: #172035;--border: #1e2b44;--border-lt: #263450;--t1: #e8f0ff;--t2: #8fa8cc;--t3: #4d6585;--radius: 10px;--shadow: 0 8px 32px rgba(0,0,0,.7);--shadow-sm: 0 2px 14px rgba(0,0,0,.45)}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:13px;background:var(--bg);color:var(--t1);height:100vh;overflow:hidden;-webkit-font-smoothing:antialiased}#root{height:100vh;display:flex;flex-direction:column}::-webkit-scrollbar{width:4px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border-lt);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:var(--t3)}.app{display:flex;flex-direction:column;height:100vh;background:var(--bg)}.app-header{display:flex;align-items:center;gap:10px;padding:11px 15px;background:linear-gradient(135deg,#020b1a,#06112a);border-bottom:1px solid rgba(0,94,184,.35);flex-shrink:0;box-shadow:0 2px 20px #0009;position:relative}.app-header:after{content:"";position:absolute;bottom:0;left:0;right:0;height:1px;background:linear-gradient(90deg,transparent 0%,rgba(0,94,184,.6) 40%,rgba(0,94,184,.6) 60%,transparent 100%)}.app-logo{width:32px;height:32px;background:linear-gradient(135deg,var(--brand),var(--brand-dk));color:#fff;border-radius:8px;display:grid;place-items:center;font-weight:900;font-size:10px;letter-spacing:.5px;box-shadow:0 2px 14px #005eb880,inset 0 1px #ffffff1f}.app-title{font-weight:800;font-size:14px;flex:1;color:var(--t1);letter-spacing:-.2px}.app-body{flex:1;overflow-y:auto;padding:11px;display:flex;flex-direction:column;gap:8px;min-height:0}.badge{font-size:10px;font-weight:700;padding:3px 9px;border-radius:20px;text-transform:uppercase;letter-spacing:.6px}.badge-green{background:var(--green-lt);color:var(--green);border:1px solid rgba(34,214,110,.28)}.badge-blue{background:var(--brand-lt);color:var(--brand);border:1px solid rgba(0,94,184,.3)}.badge-yellow{background:#ffbb331f;color:var(--yellow);border:1px solid rgba(255,187,51,.28)}.badge-red{background:#ff4d4d1f;color:var(--red);border:1px solid rgba(255,77,77,.28)}.card{background:var(--s1);border:1px solid var(--border);border-radius:var(--radius);padding:12px 14px;box-shadow:var(--shadow-sm)}.card-title{font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.9px;color:var(--t3);margin-bottom:10px}.caller-strip{background:linear-gradient(135deg,var(--s2) 0%,var(--s1) 100%);border:1px solid var(--border);border-left:3px solid var(--brand);border-radius:var(--radius);padding:12px 14px;display:flex;align-items:center;gap:12px;box-shadow:var(--shadow-sm),var(--brand-glow)}.caller-avatar{width:42px;height:42px;background:linear-gradient(135deg,var(--brand),var(--brand-dk));color:#fff;border-radius:50%;display:grid;place-items:center;font-size:18px;flex-shrink:0;box-shadow:0 2px 14px #005eb866}.caller-name{font-weight:800;font-size:15px;color:var(--t1)}.caller-phone{color:var(--t2);font-size:12px;margin-top:2px}.ticket-list{display:flex;flex-direction:column;gap:5px}.ticket-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--border);border-radius:8px;background:var(--s2);cursor:pointer;text-align:left;width:100%;color:var(--t1);transition:border-color .15s,background .15s,transform .1s,box-shadow .15s}.ticket-item:hover{border-color:var(--brand);background:var(--s3);box-shadow:0 0 0 2px var(--brand-lt);transform:translateY(-1px)}.ticket-item.selected{border-color:var(--brand);background:var(--s3)}.ticket-id{font-size:11px;color:var(--brand);font-weight:800}.ticket-label{font-size:13px;font-weight:500;color:var(--t1);line-height:1.35}.ticket-meta{font-size:11px;color:var(--t3);margin-top:2px}.ticket-new{border:1px dashed var(--border-lt);color:var(--t2);font-weight:700;background:transparent}.ticket-new:hover{border-color:var(--green);color:var(--green);box-shadow:0 0 0 2px var(--green-lt);background:#22d66e0a}.no-tickets{text-align:center;color:var(--t3);padding:20px 14px;font-size:12px;line-height:1.6}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:9px 18px;border-radius:8px;font-size:13px;font-weight:700;border:none;cursor:pointer;transition:all .15s;letter-spacing:.1px}.btn:disabled{opacity:.35;cursor:not-allowed;transform:none!important}.btn:active:not(:disabled){transform:translateY(1px)!important}.btn-primary{background:linear-gradient(135deg,var(--brand),var(--brand-dk));color:#fff;box-shadow:0 3px 16px #005eb873}.btn-primary:hover:not(:disabled){box-shadow:0 5px 24px #005eb899;transform:translateY(-1px)}.btn-success{background:linear-gradient(135deg,var(--green),var(--green-dk));color:#fff;box-shadow:0 3px 14px #22d66e4d}.btn-success:hover:not(:disabled){box-shadow:0 5px 22px #22d66e73;transform:translateY(-1px)}.btn-danger{background:linear-gradient(135deg,var(--red),#c0392b);color:#fff}.btn-ghost{background:var(--s2);color:var(--t2);border:1px solid var(--border)}.btn-ghost:hover:not(:disabled){background:var(--s3);border-color:var(--border-lt);color:var(--t1)}.btn-full{width:100%}.notes-area{width:100%;min-height:80px;background:var(--bg);border:1px solid var(--border);border-radius:8px;padding:9px 12px;font-size:13px;font-family:inherit;color:var(--t1);resize:vertical;outline:none;transition:border-color .15s,box-shadow .15s}.notes-area::placeholder{color:var(--t3)}.notes-area:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-lt)}.stat-row{display:grid;grid-template-columns:repeat(3,1fr);gap:7px}.stat-box{background:var(--bg);border:1px solid var(--border);border-radius:8px;padding:9px 6px;text-align:center}.stat-label{font-size:9px;color:var(--t3);text-transform:uppercase;letter-spacing:.6px;font-weight:700}.stat-value{font-size:15px;font-weight:800;margin-top:3px;color:var(--t1)}.sentiment-positive{color:var(--green)}.sentiment-negative{color:var(--red)}.sentiment-neutral{color:var(--t2)}.idle-state,.done-state{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:18px}.idle-icon{font-size:52px;opacity:.15}.done-icon{width:60px;height:60px;border-radius:50%;background:var(--green-lt);color:var(--green);display:grid;place-items:center;font-size:26px;font-weight:700;border:2px solid rgba(34,214,110,.35);box-shadow:0 0 30px #22d66e2e}.done-msg{font-size:14px;font-weight:500;color:var(--t2);text-align:center;padding:0 24px}.spinner{width:14px;height:14px;border:2px solid rgba(255,255,255,.15);border-top-color:#fff;border-radius:50%;animation:spin .6s linear infinite;display:inline-block;flex-shrink:0}@keyframes spin{to{transform:rotate(360deg)}}.spinner-brand{border-color:var(--brand-lt);border-top-color:var(--brand)}.loading-tickets{text-align:center;padding:22px;color:var(--t3);font-size:12px;display:flex;align-items:center;justify-content:center;gap:9px}.section-label{font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.9px;margin-bottom:6px}.section-brand,.section-blue{color:var(--brand)}.section-green{color:var(--green)}.section-yellow{color:var(--yellow)}@keyframes pulse-ring{0%{transform:scale(.85);opacity:.8}to{transform:scale(1.5);opacity:0}}.pulse-dot{position:relative;width:8px;height:8px;border-radius:50%;background:var(--green);flex-shrink:0}.pulse-dot:before{content:"";position:absolute;top:-3px;right:-3px;bottom:-3px;left:-3px;border-radius:50%;border:2px solid var(--green);animation:pulse-ring 1.4s ease-out infinite}.reason-chip{padding:5px 12px;border-radius:20px;font-size:11px;font-weight:700;cursor:pointer;border:1px solid var(--border);background:var(--s2);color:var(--t2);transition:all .15s;white-space:nowrap}.reason-chip:hover{border-color:var(--brand);color:var(--brand);background:var(--brand-lt)}.reason-chip.active{border-color:var(--brand);background:var(--brand);color:#fff;box-shadow:0 2px 12px #005eb866}.reason-chip.active-sub{border-color:#005eb880;background:var(--brand-lt);color:var(--brand)}